Refund policy

Refund Policy / Return Policy

Effective date: November 4, 2025

Due to the nature of the products we sell (lingerie, hosiery, and intimate apparel), all sales are final and we do not accept returns or exchanges.

In accordance with Articles L221‑18 and L221‑28 of the French Consumer Code, the right of withdrawal does not apply to products that are intimate in nature for hygiene reasons, including lingerie and hosiery. Therefore, the consumer cannot return these items for a refund or exchange.

Customer Support

If you have questions about your order, sizing, or any other concern, please contact us at leoniemauchant.contact@gmail.com. We are happy to provide assistance prior to purchase to ensure your satisfaction.