Shipping policy
Shipping Policy
Processing Time
Orders are typically processed within 3–5 business days before shipping.
Delivery Times
- France: 3–5 business days via Colissimo
- Europe: 5–10 business days via Colissimo
- International: 10–20 business days via Colissimo
These are estimated delivery times and are not guaranteed, as they may be affected by carrier delays or customs processing beyond our control.
Customs and Import Duties
For international orders outside the European Union, import duties, taxes, or customs fees may apply upon delivery. These charges are determined by your country's customs authorities and are not included in the purchase price. We understand this may feel unexpected, and we do our best to make the process as transparent as possible.
Risk of Loss
We are not responsible for lost or stolen packages during delivery. If your package is lost or damaged in transit, please contact us at leoniemauchant.contact@gmail.com so we can assist you, including filing a claim with the carrier if needed.
Returns
Please see our Refund Policy for full details on returns, exchanges, and your right of withdrawal.